Index Urban Gift Card Index Urban

Fast Shipping & Professional Packing

Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we are able to offer various shipping options. Our warehouse staff is highly trained and will be able to pack the items according to the exact and precise specifications. Before shipment, all items are thoroughly inspected and safely secured. Every day, we send hundreds of packages to our customers across many countries. The fact that we're committed to becoming the biggest online retailer in the World is evident. Both Europe and the USA have distribution and warehouse centres.

Note: Orders containing more than one product are assigned a specific processing time, based on the individual product.

Prior to shipment, our team will perform an exhaustive inspection of the products you ordered. Most orders are shipped within 48 hours. Delivery is expected to take between three and seven days.

Returns

We are not able to manage the stock in our warehouse and factory. The stock levels may fluctuate at any moment. Be aware that it's possible that your order could be out of stock after you have placed the order.

Our policy runs for 30 days. If it's been longer than 30 days since the date you bought the item, we unfortunately can't give you a complete refund or exchange.

The item should not be used, and it must be in its original condition. The item must be returned in its original packaging.